I noticed recently that all of my subscriptions have not renewed, which was not a result of an insufficient L balance that I can determine. I checked my transaction history and confirmed I have not been charged since the date listed as the last charged date. I filed a ticket and was told this was a bug and to submit a ticket here. It was suggested by the representative that if I wanted an "immediate fix" to cancel my subscriptions and renew them. However, that didn't work. It's been nearly a day and my subscriptions have still not fallen off, and still say "active" even though they are not. Even the most recent subscription from last week has not renewed properly. This having a direct impact on my sales.

I am attaching 2 files. One that I submitted with my original ticket earlier this week, and one that I took today while writing this ticket up.

Please advise, thank you.