Recived emails from Second Life whilst not logged in are reported as Spam in gmail
under review
Nisa Maverick
- Log out
- Wait to receive any message from inworld, and IM a notice etc.,
- Check inbox in gmail. No email is received.
- Check Spam box the email is there.
5 Click Report not Spam, email goes to inbox.
- All other emails received with the domain @im.angi.lindenlab.com are reported as spam
It does not matter how many times reported as not spam is clicked they are still spammed, even after creating a filter to never to go to spam, they appear in the inbox but are still labelled as spam, also after adding to contacts.
This could be a reason why some people have said they never received an email from an IM as it most probably has gone to the spam folder and if not checked do not see it. As far as I can tell the domain @angi.lindenlab.com is not affected only @im.angi.lindelab.com is affected.
I contacted Gmail today thinking it may be a problem on their end I was told this is a Google Workspace Account for you to contact google, I believe its some sort of setting/authentication is required.
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Martina Voxel
I have that issue too. Now i created a filter "never send to spam", but as i read it will not change anything. Let's see. That answer to another question i had.... i m not alone with the issue lol
J
Juniper Linden
marked this post as
under review
We'll investigate on our end to see what we can do about this.
Nisa Maverick
Just to correct the error in the original post the domain should read agni and not angi it is a typo but I do not see an edit for the post to correct
AlettaMondragon Resident
This had been happening to me for a long time too occasionally, then full-on since the end of December. I have since made a filter that routes all messages from the @im.agni.lindenlab.com domain back to Inbox. However, I still have the spam warning on each email in the inbox, I mark it as "not spam", but it keeps flagging them anyway. Really annoying since sometimes we miss IMs and miss almost all notices while offline, and then an offline IM happens to be delivered to email, but nope, it lands in spam! So far my filter works perfectly to put them back in the inbox but it doesn't seem like it will forever, and apparently it doesn't work for everyone.
Nisa Maverick
As far as I was told by Gmail help its a setting for LL on their Google Workspace to authenticate To stop emails from going to Gmail spam,
authenticate your domain using SPF, DKIM, and DMARC records, which prove your identity.
Donna Wainwright
YES omg its so annoying!! Could be a problem on Gmail's side tho...
Star Aurelia
Troubling as it is. It's probably the series of "junk letters" rather than the actual name. But a way to circumvent it going to your spam folder, is by setting a filters and blocked addresses in the web version of Gmail. Using @im.angi.lindenlab.com and another filter for @angi.lindenlab.com
Then in the filter you can choose to 'never send it to spam'. And other things. I have mine setup so that im ones go as primary and into a folder.
Nyx Onyx
Star AureliaNo filters of mine has removed this... and besides, I wouldn't want to have filters based (solely) on an e-mail address that can easily be forged.
Nisa Maverick
Nyx Onyx same here the filters do not remove it
Nyx Onyx
im.agni.lindenlab.com has a DMARC record with a "none" policy, but no SPF or DKIM record, this might be part of why this happens. Receiving e-mail servers cannot check if e-mails are coming from authorized senders / relays. You can check these things using the tools at https://dmarcly.com/tools/ also it seems that the SPF record for lindenlab.com is missing the termination (-all or ~all).
JenniWindrider Resident
Nyx Onyx This. Since LL doesn't send directly but through amazonses.com it'll likely still get flagged. Google has gotten a bit crass about rejecting emails from any "Bulk" sender, and amazonses.com certainly qualifies despite proper signing.
Like someone else said, setting a gmail filter is probably the only viable solution. Normally I'd also recommend adding the sender to the address book, but since this sender is seemingly random... no can do.
Nyx Onyx
JenniWindrider Resident If they were to use DKIM with properly set up DMARC and SPF Google should handle the e-mails just fine whatever relays there are on the way. As it is, it is not properly set up at all. DKIM will then do signing at the first relay before sent on to for example Amazon's bulk e-mail servers.
JenniWindrider Resident
Nyx Onyx The funny thing is that they do sign outgoing mails. And at the same time, as you said, use p=none and missing -all instead of a neat "p=reject; adkim=r; aspf=r;"
I mean, they do have a working DKIM setup, signing outgoing mails, valid DKIM DNS records and all. Just... they're not enforcing it.
If you like we could try contacting their listed RUA: dmarc-report@lindenlab.com (assuming that is monitored).
Nyx Onyx
JenniWindrider Resident Not enforcing it with DMARC is probably making Google reduce trust points on their e-mails, along with statistics of users probably quite often just opening and closing the e-mails (or just mark them as read, or even deleting without reading). As for e-mailing the report-address: it's often received by an automated analysis and reporting service, so probably not monitored by humans. Hopefully some LL folks will look into this Canny post, and take steps on what LL can do on their end, and not just shrug it off saying "it's them!".
Nisa Maverick
Nyx Onyx Thats was gmail told me
Nisa Maverick
Nyx Onyx thats what gmail told me google workspace LL use needs authentication
jwenting Resident
It is a problem on Google's end. It's been going on for as long as both existed at the same time.
Same with Hotmail.
Maddie Margulis
jwenting Resident This has only been happening for a few weeks for me.
Pepsi Pixels
Maddie Margulis Agree, & before my off lines arrived timely & to the inbox. Now there's a delay & dumped into the spam folder. There's been a rise on offline messages not appearing at all. My email account used is not a busy one by a long shot.
Nisa Maverick
Pepsi Pixels yes cos the domain is the @im.agni.lindenlab.com
AlettaMondragon Resident
Nisa Maverick btw if you keep misspelling AGNI, it certainly won't work in a filter either.
Nisa Maverick
AlettaMondragon Resident yes sorry it was a typo and the filter is correct with agni as it was a copy and paste, the filter does put them in the inbox but they are still marked as spam constantly have to click report not spam. tried to edit the original post but there is no edit to do so