Redelivery from MP to customer that changed name never arrives but is delivered to "Deleted User"
tracked
Froukje Hoorenbeek
I redelivered a previous purchase to a customer who has changed her name. She cannot find purchases made under the old name in her order history anymore. If I search for her old name in my MP transaction history, I see all the purchases, but her name is changed to Deleted User. And in the mail you sent to confirm the redelivery, it said Delivered to: Deleted User. The customer says she never received the redelivery. I search for her old name inworld, and she shows up under her new name. I am not naming the customer, because that would be invading her privacy.
If customers who change their name lose their order history and cannot get redeliveries, there is a big issue. So I hope you look into this quickly. Thanks, kind regards.
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Spidey Linden
tracked
Issue tracked. We have no estimate when it may be implemented. Please see future updates here.
Ikaros Alpha
I have bought new family names for more than one avatar. They can all still see their delivery history till 'way back'. But I don't know what happens if you:
- Delete your account
- Ask Linden Lab to reactivate the account and get it back (but with empty inventory, which happens after some time has elapsed)
- Buy a new name BEFORE attempting redelivery of what you bought before.