Title: Premium Plus Support Access Error – “You are not allowed to access this page!”
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DimplesApplePie Spicy
Hello,
I am a Premium Plus member and my subscription should include access to Phone Support and Live Chat support options.
However, when I try to access these pages, I receive the following error message:
“You are not allowed to access this page!”
This happens even while logged into my account with an active Premium Plus subscription.
Could you please verify:
that my account permissions are correctly enabled,
and whether there is currently an issue with Premium Plus support access?
Thank you.
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Lettie Linden
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Hello,
Thank you for letting us know! I have been able to replicate your issue. While I cannot provide an ETA on a fix, I have passed this information along to our developers for investigation.
DimplesApplePie Spicy
Lettie Linden Thanks !