DIRECT MESSAGING SYSTEM / USER STATUS-VISIBILITY COMPLICATIONS
NeuroCognitive Resident
(Sorry for having to copy and paste this but I sent this in as a support ticket to LL and was directed to send it over here and frankly I don't have the time to be writing new emails all the time when I already work for a huge website and do similar work; I can do what I can to help but writing out all this stuff takes a lot of time out of the day and my work schedule. Sorry in advance, if you need to communicate more just let me know by emailing me or by contacting me through Second Life. [I'd recommend emailing me as it's a faster way to get a response.])
There's been a problem that I've been experiencing since I last came back to Second Life again in November of last year.
I will be online and logged in on the Firestorm Viewer and my online status visibility will be online, set to online visibility for everyone and I will be in-world. I will have numerous friends or random people message me and for some odd reason certain messages will not be sent to me at all and instead get redirected to my email as if I had received a message if I was offline. Sometimes they'll get through; a lot of times they won't. Frequently I'll log back in a few days later and receive messages that I didn't receive when I was previously online in the instance days ago when I should've been receiving them.
This has been happening frequently at random and I have no clue as to why. I am using the most current version of Firestorm (64-bit) (Version 7.1.13 [78266]), and also happen to use the Linden Labs default Second-Life mobile viewer. (Though for now I have uninstalled the mobile viewer as there appears to be an issue with mesh being transparent in the first place and PBR channel based textures not appearing on avatars at all [Entire avatar being transparent/translucent].
I don't know if this is a viewer issue or an issue with Linden Lab's messaging system but it's been happening to me and a few other people that I know a lot this past year.
I don't know if the mobile viewer could be causing these problems as I know that sometimes messages also get directed to the mobile viewer when I'm online on my desktop which I found very unusual since typically with Second Life, you can only have one instance of an account logged in at any time on a viewer yet sometimes messages would come through despite me not logging into the mobile viewer as if it had been online in the background the entire time without me logging into it.
Is there a fix for this or any specific reason as to why this is happening? If so I would love to know.
Thank you so much for your time and help, all the best to you.
If you need further communication or information once again feel free to reach out to me via an email or Second Life; I'll try to get back to you as soon as possible when I'm not busy.
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AlettaMondragon Resident
NeuroCognitive Resident Failing IM delivery, receiving some of them as offline IMs while you were online, is an old issue and it has more to do with the connection between SL servers and the viewer than anything else.
Do you teleport or cross from one region to another frequently? The most common reason behind this problem for most of us is that we were teleporting or crossing regions when we were receiving a message. The different simulator servers and the login server can take too long to communicate and confirm the agent is online. If a message arrived when the agent's online status is not verified, it will be delivered as an offline IM.
If you use a VPN, it can cause similar problems but I don't think it would happen too often. A lot of people using VPN don't have this problem apparently.
Firewall and antivirus settings might contribute to this if they affect the viewer's incoming and outgoing connections.
If this happens to you while not moving from one region to another, it might be really different from my experience, even if the results are the same. I can't remember any incoming IM ending up as offline if I was staying still in one region.