🪰 Viewer Bug Reports

• Use concise, precise descriptions• Do not include sensitive information. • Create a support ticket at https://support.secondlife.com for individual account issues or sensitive information.
Inventory does not update until relog and teleport causes disconnections in Official Viewer and Firestorm
Inventory does not update in real time until relog, and teleporting frequently causes disconnections when using the Official Second Life Viewer and Firestorm. Details: I am experiencing two major issues that occur consistently when using my main Second Life account with both the Official Second Life Viewer (latest version) and Firestorm (latest version). The first issue concerns inventory updates. When I receive or purchase a new item, such as an object from a store, I follow the normal procedure to unpack or add the object to my inventory. The viewer confirms the delivery and local chat indicates that the item has been added. However, the new folder containing the item does not appear in my inventory while I remain logged in. The only way to see the folder is to log out of Second Life and then log back in. This is not a matter of a slow update: I have waited for hours while remaining logged in, and the folder never appears until I relog. The second issue is related to teleporting. While logged in, if I attempt to teleport to any location—including my own Linden Home, low-traffic regions, or previously recommended locations—the teleport process begins but ultimately results in a disconnection. The viewer shows a grey screen with my avatar and the environment in grey, and displays the message: "You have been logged out of Second Life. You have been disconnected from the region you were in." After this, only the standard buttons like "View IM & Chat" or "Quit" are available. The only way to reach a destination is to wait for the viewer to disconnect me, then reopen the viewer and log in directly to the desired location. Even then, success is not always guaranteed. I have tested these behaviors extensively. They occur only on my main account and only when using the Official Viewer or Firestorm. I have verified that the problems do not occur on an alternate account using the same system and network. The inventory contains approximately 158,000 items, and these issues started around two weeks ago, with no changes to my computer or system configuration. For context, I have been a Second Life resident for more than 18 years, and I am very familiar with normal inventory behavior and teleporting processes. I have attached screenshots and video recordings showing both the inventory not updating after receiving new items and the teleport disconnection screen. These issues make it extremely difficult to use Second Life normally. Immediate inventory updates and reliable teleporting are essential for everyday use, and the current behavior prevents standard account activities. System Information: Viewer: Second Life Release 26.1.0.22641522367 (64bit) OS: Windows 11 Attachments: Screenshots and videos showing inventory issues and teleport disconnection
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under review
Camera sporadically jerky on vehicles
I spent days trying to find the bug in my flight physics code that was causing this, only to discover that it was the viewer camera all along. The problem is that sometimes the aircraft flies "visually" smoothly at any speed up to 100 meters/sec; and other times it's visibly jerky, appearing to "vibrate" (change in apparent size many times/sec) as though the camera was acting like a spring instead of being fixed in place behind the vehicle. I'm using the eye/offset calls: llSetCameraEyeOffset(eye); llSetCameraAtOffset(offset); This is because the "newer" (21 years old instead of 23) follow cam is missing features that would be necessary to produce the same behavior, and I find it unsatisfying and confusing to use for aircraft. I instrumented my vehicle with code that captures llGetVel() and llGetOmega() 20 times/sec (rotated into the local reference frame), then uses llSetText() to display mean, standard deviation, and range once per second. What I discovered: Sigma (standard deviation) for local X can be very low (0.0 to 0.02) in level, unaccelerated flight regardless of whether the visual apperance is jerky or not. There is no difference. When it's visually smooth, sigma can actually be quite a lot higher, closer to 1, and it still looks totally smooth. This happens during accelerating and turning. Local Y's sigma is typically very close to 0 in either case. Local Z's sigma is typically very close to 0 in either case. All three axes of llGetOmega() are always zero unless the aircraft is turning, climbing, descending, or yawing. If the statistical analysis is not enough of a smoking gun, here's another: When the aircraft is flying smooth, and I refocus the camera on my avatar, it starts getting jerky, like the camera is damping at some wild speed. Single-frame jumps of tens to hundreds of pixels along the axis of motion. The attached screenshot is the llSetText() stats output when the camera was jerky. Zero standard deviation in this regime + jerky visuals, vs. standard deviation WAY higher during maneuvers when the camera is smooth, provides strong evidence that this is a viewer bug. My code is invariant either way. My stats are invariant either way. When flying smoothly, refocusing the camera makes it do the jerky rendering thing. And sometimes it does the jerky rendering thing whether I do that or not.
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SL Viewer
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under review
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