🪰 Viewer Bug Reports

I've tried filing this as a 'support case', but Freckle Linden (who?) closed my ticket and told me to bring this issue here. Thank you for submitting your case. After investigation, it appears as though this issue may be a bug or error which would be best handled through our bug report system known as JIRA ( http://jira.secondlife.com ). While our Support team is always happy to help, there are certain technical issues which can only be addressed via a development or engineering investigation. Something strange is happening with the 'account security' emails. I have several alt accounts, and I am seeing a large number of emails saying I've logged in to a new machine. Far more often than I am used to, and far more than seems reasonable. This increase in frequency seems to have started around October 17, 2025. I will focus on just two accounts for the purpose of this report, and I will so you can see the issue clearly. Oct 17 - Of the accounts I logged in on October 17, I received 6 emails (one per user) stating that <account A> or <account B> accessed Second Life from a new machine. <my IP> Oct 19 - Important: <account A> accessed Second Life from a new machine. <my IP> Oct 20 - Important: <account B> accessed Second Life from a new machine. <my IP> Oct 22 - Important: <account B> accessed Second Life from a new machine. <my IP> Nov 4 - Important: <account A> accessed Second Life from a new machine. <my IP> Nov 6 - Important: <account A> accessed Second Life from a new machine. <my IP> Nov 20 - Important: <account A> accessed Second Life from a new machine. <my IP> Nov 23 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 1 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 1 - Important: <account B> accessed Second Life from a new machine. <my IP> Dec 5 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 9 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 16 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 17 - Important: <account B> accessed Second Life from a new machine. <my IP> Dec 20 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 20 - Important: <account B> accessed Second Life from a new machine. <my IP> Dec 26 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 28 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 28 - Important: <account B> accessed Second Life from a new machine. <my IP> Dec 29 - Important: <account A> accessed Second Life from a new machine. <my IP> Dec 29 - Important: <account B> accessed Second Life from a new machine. <my IP> Now here's the thing. Aside from a couple of attempts to use the mobile viewer, I have been consistently using my desktop computer. This computer hasn't changed. My IP Address (both on our home LAN, and the household IP) hasn't changed! My MAC hasn't changed. My OS hasn't changed. I haven't done any major computer rebuilds or OS reinstalls that would result in notable hardware or software changes. I also haven't logged these accounts in with any other computers. I feel it's important to note that I didn't attempt to log <account B> into SL every single day. <account A> is my 'daily driver' account. These emails are coming in FAR too frequently to be explained by those brief mobile app attempts. The app has not been launched in days, and the device it is installed on, has been powered off and rebooted in the time since. To confuse things more, someone else, in the same household (on the same external IP!) has been logging in from a different computer, and has received NONE of these alert messages.. it's JUST ME and my accounts! I've enabled Multi-factor authentication on both accounts, I've checked my transaction history, both https://accounts.secondlife.com/transaction_history and https://secondlife.com/my/lindex/history.php and I have seen no transactions that would indicate someone is using my accounts without my permission. I only see these notification emails after I log in to my own accounts.. I've never seen them appear any other time.. and no one to my knowledge has access to my email. I do not believe that this is an unauthorized account access issue. These messages are important.. it's important for me to know if my account is logged in without my consent. I value these messages. But at this point, the system is crying wolf.. and it's getting to the point where I've considered making an email filter to automatically delete them before I see them.. because they are only creating false scares and annoying me. Something's wrong with the system here.. whether it's on your end or mine, I can't tell. What I do know is that these emails aren't useful in their current form.. and they should be! They need to be!

i have been having some issues with firestorm for quite some time now. when im walking and lift my fingers off the keys, my avatar continues to walk, going into walls and other people, or lags so bag she starts to glide along the pathway. im not too sure what to do about this, its very annoying, trying to walk with major amount of lag going on. it wasnt always like this. it was good smooth sailing when i returned the first month. but now it just sucks to even doing anything. i need to know what can i do bc im tired of not being able to enjoy the platform and feel secure that i wont walk into people or walls. i also have an issue with audio, it plays for like 15 seconds then shuts off, i can never enjoy in world media experiences due to this.

I'm having this problem in the SL Viewer when ed appearance. I can't even edit a shape because I can't see anything. It doesn't matter what type of avatar it is (classic, standard BOM, mesh applier, EvoX or not). Other viewer (Firestorm) runs normally.

When playing Media On A Prim in Linux, the audio controls for Media don't affect it at all. This includes changing the volume or muting. There is no difference - it's on and the same volume no matter what. The only thing that works is toggling it off completely. Start playing some media on a prim, such as a TV Try to adjust the volume or mute Media in the Audio settings of the viewer I am using EndeavourOS, which is Arch based. This has also been seen in CachyOS. Since the about information that's attached to this post is hidden from public view, here is critical information: Second Life Project Lua Editor 7.2.3.19911032641 (64bit) CPU: 11th Gen Intel(R) Core(TM) i5-11400F @ 2.60GHz (4138.95 MHz) Memory: 48070 MB OS Version: Linux 6.17.13-lqx1-1-lqx #1 ZEN SMP PREEMPT_DYNAMIC Thu, 18 Dec 2025 16:22:22 +0000 x86_64 Graphics Card Vendor: AMD Graphics Card: AMD Radeon RX 9060 XT (radeonsi, gfx1200, LLVM 21.1.6, DRM 3.64, 6.17.13-lqx1-1-lqx) OpenGL Version: 4.6 (Compatibility Profile) Mesa 25.3.2-arch1.1 Window size: 2560x1360 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 128m Bandwidth: 3000kbit/s LOD factor: 1.5 Render quality: 4 Texture memory: 16384MB Disk cache: Max size 2150.4 MB (39.5% used) J2C Decoder Version: KDU v8.4.1 Audio Driver Version: OpenAL, version 1.1 ALSOFT 1.24.2 / OpenAL Community / OpenAL Soft: OpenAL Soft Dullahan: 1.26.0.202510161627 CEF: 139.0.40+g465474a+chromium-139.0.7258.139 Chromium: 139.0.7258.139 LibVLC Version: 3.0.16 Voice Server Version: Vivox

When taking a snapshot with Screen Space Reflections (SSR) enabled in the viewer, reflections visible on reflective surfaces in the viewer window are not captured in the resulting snapshot. This results in a discrepancy between what the user sees in the viewer and the final saved image. Steps to Reproduce: Enable Screen Space Reflections in the viewer settings (Graphics -> Advanced Lighting Model -> Reflections -> Screen Space Reflections). Position your avatar in a location with reflective surfaces (e.g., near water, mirrors, or shiny objects). Ensure that reflections are clearly visible in the viewer window on those surfaces. Take a snapshot using the in-viewer snapshot functionality. Observe that the saved snapshot does not include the reflections that were visible in the viewer. Expected Result: The saved snapshot should accurately capture all visual elements present in the viewer window, including screen space reflections. Actual Result: The saved snapshot is missing the screen space reflections, resulting in a visually inconsistent image. Workaround: None known. Affected Versions: [Specify affected viewer versions] Attachments: Snapshot_001.png - Result of the snapshot showing the missing reflections. Viewer_Screen_Snip_Capture.JPG - Screenshot of the scene as seen from the viewer in-world, with reflections clearly visible.

When launching Second Life Release 7.2.3.19375695301 (64bit) folders start to appear in the directory C:\Program Files Folder names like: chrome_url_fetcher_XXXX_XXXX (approximately 5-15 folders are created per minute. If they are not cleaned manually, more than 1000 can accumulate per day.) chrome_BITS_XXXX_XXXX also chrome_Unpacker_BeginUnzippingXXXX with a zero file privacy-sandbox-attestations.dat but there are not many of them These folders appear especially frequently when launching the built-in browser, for example, when accessing the profile page on the official website. This also happens on Firestorm-Betax64 7.2.3.79946(AVX) https://jira.firestormviewer.org/browse/FIRE-36248

I have a ton of details, screenshots and debug logs on ticket 2411959 (happy to share whatever is needed), but in brief - any shape, any creator, even just starting from scratch - 4 out of 5 times, when I edit and save, the resulting shape "cannot be found in inventory". This has been happening consistently for months. It is occurring in both Windows and Linux environments, and I have tried in both Firestorm (my default viewer) and the Second Life viewer. This isn't on a small scale - I edit nearly every single shape, and often about 3 different ways - so it's a debilitating issue, particularly as my "workable" process has been to delete the shape, then empty trash, clear inventory cache and then relog - and then it's a minimum of half an hour before I can do ANYTHING while it rebuilds my inventory - having this happen is a challenge since I can end up having to do this over and over when the subsequent shape edits corrupt as well - I've had it happen 8 times in one day. I'd be really grateful for any help - I opened a ticket months ago, but unfortunately no solution was found, and it was suggested I try here to see if I can find a solution. I've tried disabling both VPN and antivirus (no effect) rebooting modem tried both wifi and direct connections tried both Windows and Linus tried both the SL viewer and Firestorm

Clip Demonstrating Behavior: https://youtu.be/LuTbgsij74M Additionally, it appears that the texture alignment overlay is always tied to the transforms of the Blinn-Phong material. To Reproduce: Rez two prims and place them next to each other. Place a glTF material on adjacent faces on prims. Set texture mode to Planar Ensure both texture transforms of both faces do not match. Click Align Planar Faces Checkbox

Constant crashes. I can never properly log in for more than a few seconds, and most of the time, I have to try countless times before even getting the brief login. I have a high-end Android smartphone. It's unnerving!

Requires AMD GPU, Adrenalin 25.10.2 or later. See attachment for a visual of the issue. Toggling AO makes no difference. Please note that there is a risk of this issue being prevalent for many months to come if Linden does not exert pressure on AMD to work together on a solution to this rendering issue. I'm speaking from experience with other software. The workaround is to revert back to 25.9.1 driver. Others complained here: https://reddit.com/r/secondlife/comments/1olf72w/skinclothes_glitching/