🪰 Viewer Bug Reports

• Use concise, precise descriptions• Do not include sensitive information. • Create a support ticket at https://support.secondlife.com for individual account issues or sensitive information.
After 22 years... why do textures take so long to rez?
"If the 2D don't work, the 3D don't work". I was at Sci Fi Con 17. All day long, no matter how many or how few avatars were on a region, textures took ruddy ages to load. Now one might say "There are so many textures at a big event it just takes a long time." But I'd walk into an enclosed room... where textures should be limited, yet the vendors on the wall just sat there and sat there and sat there. Textures RIGHT NEXT TO ME fail to load. One can stand there and stand there and stand there... and they still don't rez. I would click on a texture and tell it TEXTURE REFRESH... and it would ignore that instruction. I first reported texture issues and bottlenecks back in 2005. Now my computer and graphics card is hundreds of times more powerful... and textures still load at a snail pace. I will say the same thing I said back then: There is a texture bottleneck on SL. (Or, several texture bottlenecks, and it affects EVERYTHING.) With respect, I'm not asking for an explanation, nor excuses. I'm making a simple observation: After 22+ years online, Second Life should be able to very quickly load 2D textures in an enclosed room. Is this not correct? I suspect there will be people all too ready to give reasons why textures load slowly. To any and all such reasoning, I have one answer: Second Life needs to make textures load quickly. There's no argument, debate, discussion or excuse to that simple statement. Users need textures to load quickly enough that we don't get bored standing in a store (waiting for vendor textures to load)... and decide to go do something else. Like Netflix. ;D Because that's what it is: Second Life vs Netflix. Users have options on how to spend their time. When Netflix can stream entire videos realtime, surely Linden Lab should be able to send 2D textures across the Internet... yes? As a note: I'm not going to debate nor discuss or argue with those who are always ready to argue on these feedbacks. The feedback is posted, I've said what I came to say... and I have to believe the vast majority of SL users will agree with this: textures on SL need to load faster.
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tracked

Request: Feedback mechanism on viewer region change
This weekend (particularly Sunday 6/22), I experienced disconnects every handful of teleports using SL Viewer, Firestorm, and Alchemy viewers alternately. While that's an immediate inconvenience and concern, it's not the root of the problem: The problem is that I don't even know there's a problem. As is always the case with networking issues, "everything else" was working fine; video streaming in web browsers, connections to SL and other websites, Discord servers etc so I was not having an overall internet outage... but then, I can't really do anything here. If there's a problem on my end, I can't tell; if the grid is struggling, I can't send you anything to determine what might have been bottle-necking. When I have a viewer crash, at least I get a bugsplat thing, right? But what happens when I go to teleport to a new region, and 20% of the time, I get a progress bar just sitting still at "Requesting region capabilities" or region handshake? What's really happening under there? I know that after 60 seconds, it'll time out and "Quit" the viewer, but that leaves me with nothing to tell you about what has happened. Nothing crashed and yet, something's wrong~ I've heard many (including Lindens) refer to region changing as an indecipherable and scary mess of spaghetti code, but this is the lifeblood of the platform, and it seems to have phases where error rates go through the roof (anecdotally, during the half-day I had these issues, various group chats indicated I was not alone). A thousand little cuts in silence, and it's hard to know what to report and how. The request here is a bit nebulous, I apologize, but that's because I don't even know what LL needs, but please add something to the viewer to log region changes in some way that is meaningful to you, and that presents itself when the viewer times out and disconnects. You know that screen where I can choose to view IMs offline or Quit, when I have a timeout? Add something there, please, to open the region change log folder. (And pls make a region change log, even just to track the most recent change; it sounds as though this one area of SL activity could use better investigation). That way, when things are acting up, there's something to send to support that hyper-focuses on the specific region-change that caused the problem. I could attach that here, or send it to customer support etc.
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needs info

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