I've been experiencing an issue across a few of my creations, but this one in particular seems to be the worst. (I say this because I'm mostly a platform and store hermit, so I’ve only encountered this issue on my own parcel and once during a content creator group meeting, where my clothing had the same problem.) The issue occurs at random. Yesterday, I reached out to the community on Facebook and Discord, and it seems others are experiencing the same thing. Someone suggested clearing the cache, which did help temporarily. However, when I returned to take some screenshots, the issue reappeared.
The problem happens on both Firestorm and Alchemy viewers. Sometimes it resolves itself, but when the main face becomes completely distorted, the only solution seems to be relogging. When the issue is minor - such as a slight blur on the "metal" material - it usually corrects itself. However, when the main area is affected, it doesn't recover on its own.
I don’t believe this is an issue with the mesh itself, as I haven’t received any feedback from customers regarding similar problems. That said, I can’t be entirely sure. For reference, the main area affected has 2,755 vertices.
I’m attaching screenshots to show how the item should look versus the slight blur on the metal material and the main issue occurring on the primary material. This has been a persistent and frustrating problem, and it seems to be getting worse lately. I’m unsure what steps I can take on my end to mitigate it. If anyone has insights or suggestions, I’d greatly appreciate the feedback!
Thank you ♥