Often crashes waiting for other avis to load and/or animations to play.
needs info
primerib1 Resident
I've tried with the latest Default (7.1.8) and latest Altasaurus (7.1.9) and I have been seeing the same crashing behaviour, though BugSplat never appears.
Usually happens if I land on a region and other avatars are still not loaded. As they load, sometimes a network glitch happens and the viewer crashes.
This also happens if I'm in a dance club. Other avatars may (finally) load and render, but as people change their dance animations, I would crash unceremoniously.
I never crash if I'm on my own on a sandbox place.
This behaviour seems to be like this for the past 3 or 4 versions; it seems when some transfers fail (due to glitchy internet) the viewer crashes instead of falling back to something safe.
Log In
Dan Linden
needs info
Dan Linden
Interesting note: I see the video driver mention Mesa.
GL_VERSION: 4.6 (Compatibility Profile) Mesa 24.1.5 (git-09ebf2dbf7)
Could you open the Help menu in Second Life > About Second Life and copy/paste the lines down to "OpenGL Version".
primerib1 Resident
Dan Linden At the moment I'm trying out DeltaFPS. In the release description for DeltaFPS, there are some BugSplat crashes that _might_ be related to my crashing issues. If it crashes again in a similar way, then I'll upload the complete info for you.
primerib1 Resident
Dan Linden Just an explanation about Mesa:
Back in the pre-PBR days, my graphic card (AMD) often crashes when there were too many textures (say, a dance party). I tried out Mesa3D for Windows, and force SLV to run on Zink, and I achieved stability (Zink is obviously smarter in handling OpenGL compared to AMD's OpenGL implementation).
(Zink converts OpenGL calls & states into Vulkan -- and AMD's Vulkan support is just stellar compared to their OpenGL support. That's the reason why I used Mesa3D+Zink in the first place.)
Dan Linden
Hi primerib1,
The DeltaFPS RC viewer has several crash fixes and is available on https://releasenotes.secondlife.com/viewer.html . This will become the next Second Life Release viewer after it has enough testing. If you crash using that viewer, please leave a comment here with the exact time so I can spot it in our crash reporter.
Dan Linden
Hi primerib1,
We have a newer viewer which may have a fix for this crash. Disclaimer: this viewer has not passed QA yet so it may have other issues. https://github.com/secondlife/viewer/releases/download/Second_Life_Release%238406d10-DeltaFPS/Second_Life_7_1_10_10582490681_x86_64_Setup.exe
If you choose to try it, I would be interested to hear if it still crashes.
Dan Linden
under review
Dan Linden
needs info
Dan Linden
Hi primerib1,
As you mentioned, I don't see any bugsplat reports from you.
We need the SecondLife logs from you after it crashes. Next time it crashes in that way, please log into https://support.secondlife.com/ and click the "Submit a Support Case" in the right column, then choose “Technical Questions” and “Viewer Performance”. Reproduce the viewer failure and then zip up your viewer logs folder and attach it to support ticket. There's an Attach a file link at the bottom.
This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
Thank you!
primerib1 Resident
Dan Linden In a separate Canny post, I mentioned that
bugsplat simply doesn't appear
during the crash.SLV just closes unceremoniously dumping me to the desktop. No bugsplat appearing, at all.
I'll submit a support case immediately.
primerib1 Resident
Dan Linden btw cannot find the "Viewer Performance" option, I only saw "Inventory Issue"
primerib1 Resident
Dan Linden Opened SLV, logged in, and within a minute crashed again. Here's the Zipped "logs" directory I created immediately after: