Gloss Doll
I've tried filing this as a 'support case', but Freckle Linden (who?) closed my ticket and told me to bring this issue here.
  • Thank you for submitting your case. After investigation, it appears as though this issue may be a bug or error which would be best handled through our bug report system known as JIRA (http://jira.secondlife.com). While our Support team is always happy to help, there are certain technical issues which can only be addressed via a development or engineering investigation.
Something strange is happening with the 'account security' emails. I have several alt accounts, and I am seeing a large number of emails saying I've logged in to a new machine. Far more often than I am used to, and far more than seems reasonable. This increase in frequency seems to have started around October 17, 2025. I will focus on just two accounts for the purpose of this report, and I will so you can see the issue clearly.
Oct 17
- Of the accounts I logged in on October 17, I received 6 emails (one per user) stating that <account A> or <account B> accessed Second Life from a new machine. <my IP>
Oct 19
- Important: <account A> accessed Second Life from a new machine. <my IP>
Oct 20
- Important: <account B> accessed Second Life from a new machine. <my IP>
Oct 22
- Important: <account B> accessed Second Life from a new machine. <my IP>
Nov 4
- Important: <account A> accessed Second Life from a new machine. <my IP>
Nov 6
- Important: <account A> accessed Second Life from a new machine. <my IP>
Nov 20
- Important: <account A> accessed Second Life from a new machine. <my IP>
Nov 23
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 1
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 1
- Important: <account B> accessed Second Life from a new machine. <my IP>
Dec 5
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 9
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 16
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 17
- Important: <account B> accessed Second Life from a new machine. <my IP>
Dec 20
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 20
- Important: <account B> accessed Second Life from a new machine. <my IP>
Dec 26
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 28
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 28
- Important: <account B> accessed Second Life from a new machine. <my IP>
Dec 29
- Important: <account A> accessed Second Life from a new machine. <my IP>
Dec 29
- Important: <account B> accessed Second Life from a new machine. <my IP>
Now here's the thing. Aside from a couple of attempts to use the mobile viewer, I have been consistently using my desktop computer. This computer hasn't changed. My IP Address (both on our home LAN, and the household IP) hasn't changed! My MAC hasn't changed. My OS hasn't changed. I haven't done any major computer rebuilds or OS reinstalls that would result in notable hardware or software changes. I also haven't logged these accounts in with any other computers. I feel it's important to note that I didn't attempt to log <account B> into SL every single day. <account A> is my 'daily driver' account.
These emails are coming in
FAR
too frequently to be explained by those brief mobile app attempts. The app has not been launched in days, and the device it is installed on, has been powered off and rebooted in the time since.
To confuse things more, someone else, in the same household (on the same external IP!) has been logging in from a different computer, and has received NONE of these alert messages.. it's JUST ME and my accounts!
I've enabled Multi-factor authentication on both accounts, I've checked my transaction history, both https://accounts.secondlife.com/transaction_history and https://secondlife.com/my/lindex/history.php and I have seen no transactions that would indicate someone is using my accounts without my permission.
I only see these notification emails after I log in to my own accounts.. I've never seen them appear any other time.. and no one to my knowledge has access to my email.
I do not believe
that this is an unauthorized account access issue.
These messages are important.. it's important for me to know if my account is logged in without my consent. I value these messages. But at this point, the system is crying wolf.. and it's getting to the point where I've considered making an email filter to automatically delete them before I see them.. because they are only creating false scares and annoying me.
Something's wrong with the system here.. whether it's on your end or mine, I can't tell. What I do know is that these emails aren't useful in their current form.. and they should be! They need to be!