WebRTC Voice connection problems
complete
Mandy Merry
- I see my dot - so I am connecting  too the server or it's a false connection ?
- I see no sound waves for myself - other avatars are in the RED; they can not hear me and I can't hear them.
Was told to wait for a region restart- Â I did nothing changed.
Was sent the Wiki on sl voice trouble shooting - even though it did not apply too me, its trouble shoots the Vivox  system .   BUT humor them anyway and went through each step 1. by 1. too no availÂ
Things I have tried on my own and with help from Tech friends
Both Firestorm Viewer , current and Beta  The Current SLV viewer  tried them all .
White listed the recommend files  in Windows Defender
installed a different Anti virus , no change  ( Avast - and the firestorm is white listed in there)
reinstalled all viewers- Â from scratch , deleted everything off my pc! ( a long shot) Â did not work ! Â i didn't think it would :)
Tried other accounts on my PC Â same as my main .
Tried 2 other pc's in the house and worked fine. Â so its not blocked in my router/firewall
was told it used Port 443? then is open , if that is the port its using and was blocked why would it work on other pcs?
I restarted the router and unplugged it and restarted pc ...
I have been to the testing regions but it doesn't work. Â the old voice system does work just fine its just the WebRTC that is the problem
I was thinking it was My Pc where the problem is - but having talked to support again this am. Â seems too think it may not be?
I Â have sent my logs to support . Which is where I am at now.
submitting this to form as requested by support
Log In
Dan Linden
complete
Dan Linden
open
Dan Linden
under review
Mandy Merry
Dan Linden
Been about 3 weeks , wondering if there is any update at all . Thanks
Dan Linden
Mandy Merry: This sounds similar to https://github.com/secondlife/viewer/issues/4004
Can you check your preferences->Sound->devices for what devices are being listed for input and output.
Mandy Merry
Dan Linden
Mandy Merry: Thank you.
Please log in with the latest SL viewer, and make gyazos of those preferences->Sound->devices input and output drop down menus.
Then change preferences->Sound->devices input and output to the actual devices you are using.
See if voice works. I suspect it will not.
Log out and send the SL viewer logs to support.
Mandy Merry
Dan Linden https://gyazo.com/a2555b59ce82991d7bb206741d7cd777 I submitted the logs via a support ticket , i hope this helps . I did try on the webRTC beta region. It actually did work, though it was very quiet . still worked.
Dan Linden
Mandy Merry: Thank you for the logs and screenshots. I want to summarize what I think I understand about the bug. Please correct any mistakes.
You cannot hear any voice on WebRTC if the Second Life voice output is set to Default, but you can hear voice from other people faintly if you choose Logitech G733 Gaming Headset.
Voice works fine on 2 other computers there.
Did you test with those same headphones on the other computers?
Please test voice using the latest Second Life Beta viewer (currently 2025.06 7.2.1.16917391845) on https://releasenotes.secondlife.com/viewer.html which has our latest voice fixes. Are there any improvements with this viewer?
Do you know if other people can hear you when the Input is set to Default?
Please go to a region with Vivox, then right click the Windows speaker icon at the right edge of the taskbar and choose Open volume mixer. I'd like to see the volume sliders for Second Life and SLVoice.exe. Take a screenshot of the mixer. Close the volume mixer. Then go to a WebRTC region and do the same thing again. Please attach those screenshots.
Thank you.
Mandy Merry
Dan Linden sorry for the delay Yes I tested the head et on my laptop it worked fine . I thought I narrowed the problem down this my pc. ..
On Vixox region ( my home region ) On the current SLV
Webrtc testing region
Set to deafult - Webrtc region
Not sure what improvements where made but both seem too work just fine! I didn't change anything, in my settings . but my friend heard me loud and clear both times and I heard my friend.
if you want any further information please let me know happy too help
Dan Linden
Mandy Merry: Great!Glad to hear this is fixed for you!