WebRTC voice servers just don't work for me.
Kuuyashii Zen
I've been having an issue trying to use the new WebRTC voice servers when at any sim. My voice communications work fine when the sim is still using the Vivox voice servers, but I can't seem to use my mic or hear others when at a WebRTC sim. I've tried hundreds of troubleshooting options and nothing has worked yet. I've tried using other viewers (I normally use the latest firestorm), I have the same issue on Alchemy and on the SL Viewer. I've tried restarting my router, restarting/updating windows, a clean install of firestorm, a clean install of other/older versions of firestorm, I've even made sure that SLvoice.exe had an exception in my firewall. It seems nothing I do works. I asked the Firestorm Support group on SL, and they recommended I send feedback here.
Some things of note:
When I'm at a region where Vivox is the voice server being used, everything works fine.
When I'm at a region using WebRTC Gateway, I can see the voice dots, I can see the green bars indicating use of voice, but when I use my microphone nothing gets picked up despite it not being any different than when I use it at a Vivox region.
I've tried of course looking through the advanced menu and the debug settings and didn't see anything that would fix the issue.
I restarted my router, my pc, updated windows, I've even tried other microphones and sound outputs, nothing I do works. And this is all while my voice and microphone fuctions work perfectly fine as soon as I go to a region with vivox or use other applications that use my microphone.
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Dan Linden
Hi Kuuyashii.
Can you test voice using the latest Second Life viewer (currently 2025.06 7.2.1.16917391845) on https://releasenotes.secondlife.com/viewer.html which has our latest voice fixes.
If WebRTC voice is still not working on that viewer please do as many of these as you have time to:
1) Attach a couple screenshots showing the available devices in the Second Life Me menu->Preferences->Sound->devices input and output drop down menus.
2) Tell us what audio device you're actually using.
3) Paste the info from Help menu > About Second Life into a comment here.
4) Log out and email your SecondLife.log file to bug-attachments@lindenlab.com . This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
Thank you!
Dan Linden
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SL Feedback
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