This is not a request concerning one specific region. This is a request for a permanent scheduling policy change affecting the Japanese Second Life community.

Second Life Support (Ticket #2555453) advised me to submit this request through the official Feedback Portal so that it can be considered by the appropriate team.

For many years, Region Restarts have repeatedly occurred shortly after 10:00 PM Japan Standard Time (JST). Recently, this has again become frequent, sometimes occurring on more than half of the days in a week.

10:00 PM JST is one of the most important prime-time periods for the Japanese Second Life community. A large number of clubs, DJ events, live performances, dance events, and community gatherings begin at or around this time.

When a Region Restart occurs immediately after an event begins, the entire event is interrupted. Performers, staff, and visitors are forced out of the region, and organizers may have to restart the event from the beginning.

Even if the interruption lasts only a few minutes, the impact is significant. These are organized events that people have spent considerable time preparing.

We understand that maintenance schedules may be influenced by North American operating hours and staff availability. However, Second Life is a global service, and Japanese and Asian peak-use hours should also be taken into account.

This issue has been raised before. In the past, after complaints were submitted, Restarts during this time period often decreased for several months, but eventually the same problem returned.

For that reason, we are not asking for another temporary adjustment.

We are requesting a permanent operational policy change.

Specifically, we strongly request that Linden Lab:

Avoid scheduled Region Restarts between 10:00 PM and midnight JST whenever reasonably possible.

Formally take Japanese and Asian regional peak-use hours into account when planning maintenance schedules.

Establish a scheduling policy that avoids routine maintenance and Region Restarts during major regional prime-time periods.

We are not asking Linden Lab to delay emergency maintenance, security-related work, or Restarts required to address serious technical problems.

However, routine maintenance and scheduled Region Restarts should not repeatedly occur during one of the busiest periods for the Japanese Second Life community.

The Japanese Second Life community has supported and participated in Second Life for many years. Repeated disruption of its main event hours by routine operational scheduling is extremely frustrating and increasingly difficult to accept.

Please do not treat this as an isolated issue affecting one particular region. This is a scheduling and operational policy issue.

If you are a Second Life resident in Japan or elsewhere in Asia and have experienced event disruption caused by Region Restarts around 10:00 PM JST, please support this request.

We sincerely hope Linden Lab will consider a permanent improvement rather than another temporary reduction in 10:00 PM JST Restarts.