Currently, Abuse Reports for harassment in Second Life can only be submitted inworld, where the interface allows little more than a short paragraph and offers no practical way to attach supporting evidence. Reports can also be initiated through the Boxy chatbot, but that method is similarly limited and does not allow residents to fully document coordinated harassment. This makes it difficult to report situations that might also originate off-platform but result in a great degree of inworld disruption. Additionally, Linden Lab’s Support Ticket system only allows Abuse Appeal submissions, which occur after enforcement actions may already have been taken, leaving residents with no prior way to submit detailed context or evidence explaining the initial abuse. Allowing harassment reports to be submitted via Support Tickets with adequate space and evidence attachments would benefit residents by enabling clearer, better-documented reports, while also supporting Linden Lab’s ability to review reports submitted by residents concerning harassment directed at Linden Lab staff. This would help Governance more efficiently investigate coordinated or bad-faith harassment campaigns affecting residents, staff, and the broader Second Life community, improving accuracy, fairness, and community safety. If there are other methods to submit a detailed harassment report to Linden Lab with supporting evidence that will be investigated, then please include those methods in a reply or comments. Thank you for considering an improved reporting process that enables more thorough review of harassment.
