Inform the user if they send an offline capped message
tracked
Aglaia Resident
The number of offline messages is capped at 15 messages for Basic & Plus members, 80 for Premium members, and 160 for Premium Plus members.
If you send a message to an offline user, you can basically never be sure that they will receive it... That's why so many people prefer to send notecards instead.
I think that would be nice if, when sending a message to someone offline and this message is capped, receive a notification to let us know that the recipient will never read it, so in this case we know that we should send a notecard instead.
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Spidey Linden
Merged in a post:
TELL US THE GROUP ON CAPPED MESSAGES
Eren Padar
Currently LL caps our message delivery. When we get in-world, we are told messages have been capped... but we're not even told the GROUP from which messages have been capped. This gives us no idea what we've missed or where... especially if we have a lot of groups. For me...this happens almost daily and to be honest, is quite annoying.
Can we imagine if the U.S. Postal service only allowed us to receive so many letters a day and worse-- stated, "We haven't delivered some letters. They're in a random box here at the post office and you have to rummage through a hundred boxes to see if you can find them." Bleh.
So please... at least tell us what groups.
Sterling Ronzoni
Combined with this concept, it would be great if there were a drop-down priority number of 1 - 10 that could be selected by each member of a group, with higher-priority group notices taking first priority for delivery over lower-priority notices in the offline messages queue. If any messages are purged, it should be the lowest priority ones first.
Beatrice Voxel
I honestly think that group notices shouldn't count as 'messages' in the first place. They're notices... and they get logged in the group info, you can always go back and review them. A digest mode would be lovely - check the box, get ONE message per day, that has a link to a page with all of the notices listed.
Bugs Larnia
Agreed. The capped message is very generic. I don't know how many notices I missed, which ones, when.... in the old days, such limitations were understandable, but nowadays we should be able to do better.
Dictatorshop Resident
I have always just wished that LL would bolt a proper email system to the side of SL, where all the messages go, even if you only see the first 15 in world. At least THEN communications would be reliable. When capped user logs in, they could be directed to the webpage of the email system and voila all comms are safe.
LeillaLux Resident
Yes, the other problem for me is that if I turn on email notifications they get wasted bu not just direct IMs but group chats too which I don't want forwarded to my email. Though I do want some group chats on when I am online. They are not the same as an actual message and come out of our allowed amount.
g13n Resident
I completely agree. It doesn’t just happen when we’re offline, but also when I’m chatting with someone online. They often don’t get all my messages, and when we compare screenshots, some are missing. This causes confusion and can lead to problems with friends and clients. That’s why I ask my close friends and clients to use Discord. I don’t trust Secondlife for communication, and this has been a problem for years.
I’ve reported it a few times through support tickets, but they don’t seem to believe it’s an issue. Most people don’t even realise it’s happening to them. Sometimes missed messages get sent to my email, and other times they aren’t delivered at all, which leads to conflict and frustration. I really dislike the communication system we have it’s so unreliable.
LeillaLux Resident
g13n Resident I agree (with the exception of the discord part for personal reasons lol).
Spidey Linden
updated the status to
tracked
Issue tracked. We have no estimate when it may be implemented. Please see future updates here.
LeillaLux Resident
Spidey Linden Thank you! The other part of the problem is that if I turn on email notifications they get wasted bu not just direct IMs but group chats too which I don't want forwarded to my email. Though I do want some group chats on when I am online. They are not the same as an actual message and come out of our allowed amount.
Beatrice Voxel
I seriously think the offline IM limits are broken, because nearly every time I log in, I see the notification "IM's Capped". Okay, I have IM's forwarded to email, I didn't get but a few, sooo... what capped my IM's? Is it group notices? Is it group chats? What is burning through my Premium-level offline IM allotment such that I only get to see 80 of them, regardless of how many showed up in my e-mail?
So yes, let's get some code in place to warn people that sending an offline message likely won't be delivered, ever, because that account apparently has used up their offline IM allotment. In addition, let's clean up the actual IM code, such that if someone is told they get 15 IM's saved or 80 IM's saved or 160 IM's saved, they aren't wasted by Other Things that aren't really considered IM's (and aren't forwarded either even if you have forwarding turned on.)
Nocturna Shade
Beatrice Voxel Group notices and transactions is what caps it for me quickly.
Kore Jardberg
Totally. And I actually don't even receive ANY message once they've been capped. I submitted a FR for it.
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