Due to bodies and heads now being split into separate items by different creators across Second Life, newer Residents are finding things more of a challenge when it comes to their base needs, such as skins and shapes. More documentation needs to be provided when it comes to the Welcome Pack and the Senra and library assets to communicate that there are different UVs being used.
We are seeing a lot of new users with the wrong skins on mesh or having difficulties with shapes and content also sold on marketplace that is much older and will not work with any of the library/welcome pack assets.
This can lead to frustration as well as wasted purchases because the items do not work with what they need them to work with.
More documentation as well as perhaps information on how to join the groups/support of those items directly could help new users, and by having assistance from the stores involved, could lead to loyalty and the desire to stay in world.
This was discussed at the latest CCUG meeting