Chat failing to initiate
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Tinker Pixels
Both group chat and IM failing to initiate. I mostly experience it in Firestorm Social Island (simhost-0be97bd680c67540a.agni), as do the rest of the team.
Starting an IM with someone else will work most of the time and every once in a while end up with a popup stating "Unable to start a new chat session with Username. The session initialization is timed out".
Group chats will either fail silently or give the following message inline:
"Second Life: You are the only participant in this IM session. Your message is not being broadcast at this ti2me."
Tested on Second Life Release 26.1.1.23806384790, Alchemy Beta 7.1.9.2516 and Firestorm 7.2.3.80036.
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Kaylynn Blackcinder
I seem to be missing my friend and groups list from nearby chat menu. Is this normal or did I do something wrong? Anyone help please https://gyazo.com/d9226ceb54973a9aef4a2e311316de5b
Tahiti Rae
I've had this issue for months and posted here a long time ago.
UPDATE: It seemed to 'calm down' a bit for a couple weeks, but never went away. The last 48 hours, Aug 22-24, it seems to be nonstop for me, even on fresh new log ins. Have to relog a g a i n. Really bad for business communications, not to mention friends. For urgent messages, I have to send a notecard to reply to incoming, before I relog again. Same errors - chat session timed out, can't reply, click OK on error and the chat window disappears... can't reply until relog. Hope you find the cause soon!! Get the military on it lol SO frustrating!!! Thanks in advance.
Maestro Linden
Merged in a post:
"Failed to initalize IM" blah blah error still occurring
Ikaros Alpha
Someone tried to IM me. Before I could attempt to answer, I received the "failing to initialize IM" blah blah.
This happens several times a day, still.
You always tell us to first look if a bug was already reported. And I know this was, many times. But now I read on the status page: "Please report any unexpected issues with IM's in our feedback portal". So be it then.
crystlemarie93 Resident
This has not improved at all and between the chat failures and the seemingly associated TP crashes, it's very obnoxious. Just had another failure at 10:12 pm on August 9, 2026.
snow Scarmon
I just pay for my annual Premium Plus subscription, and I have a great idea. How about we all get a partial refund for this long term issue. LL has already dropped in-world voice mod that was one of the reasons I why I pay for my annual Premium Plus subscription now this
snow Scarmon
This same thing happened to me today Wed 7/29. From 1:00 pm when I logged in to attend a function until 3:00 pm when I gave up and left. Is there anything that I can do in-world to stop this.
mancaveevent Resident
Today morning (July, 27th 3am slt) I had the "unable to start a new chat..." in every single IM people sent me
oop Resident
If the timing is important, I had this error 1:42pmSLT July 25th.
Maestro Linden
Hi guys, we put out a backend server update yesterday afternoon (July 21, 16:00 SLT) which will hopefully fix this bug or at least reduce the rate of it occurring. We are curious to know if it's behaving better for you with this change.
Tinker Pixels
Maestro Linden Just to make sure I understand, this is not a sim node software update, but an update to Indra (messaging servers), and thus grid-wide?
Maestro Linden
Tinker Pixels: Yes, that's correct. It was an update to the central servers rather than the simulators, so the update was independent of any simulator restarts.
OMGWTF Barbecue
Maestro Linden This is continuing to happen to me on a regular basis in IMs with other residents as of July 23 at 7:45pm SLT. Was just afk for a bit and returned to probably 4-5 errors of failed messages.
Poe Davonius
Maestro Linden It is still going on :S
Maestro Linden
OMGWTF Barbecue Poe Davonius thanks for letting us know. Having the timestamp in particular is helpful.
Poe Davonius were the most recent cases for you also around July 23 at 7:45pm SLT, or did you see them at different times?
crystlemarie93 Resident
Maestro Linden Still happening about as regularly as before as of July 29 at almost 12:30 SLT.
Maestro Linden
Thanks for those details.
OMGWTF Barbecue
Maestro Linden Still happening regularly, see attached screenshot.
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OMGWTF Barbecue
Just happened again at 3:43pm SLT. As someone who deals with a ton of customer and designer IMs on a daily basis, this is really causing me a lot of problems and I don't understand why we're dealing with this even months later.
Tourmaline Falken
Maestro Linden After some weeks with no more problems, this morning at the Firestorm Gateway I had the bug appear again while attempting to IM a visitor to the region. I've sent my logs on email.
crystlemarie93 Resident
This is still happening on the regular.
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