‘Image’ taken of outfits functions for a few days, then vanishes
needs info
AAngel Braveheart
The free right-click image on an outfit on an avatar is very useful.
I am show dancer, so changing outfits is fast and furious. The images help a lot.
However recently they disappear randomly. Especially the newer ones I did a week ago, yet some (not all) of the images I took 6-9 months ago are still there.
Q: Why are the images vanishing? Browser: Firestorm.
Fixation required !!!
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Maestro Linden
needs info
Maestro Linden
Hi AAngel Braveheart, I have a few questions about what you're seeing:
- You're talking about the "Inventory item preview" feature which allows one to set a thumbnail image on an inventory item or inventory folder, correct? Or are you talking about images set somewhere else (like on the face of a box that contains the outfit items)?
- Are the thumbnail images in question attached to the subfolders in "My Outfits", or to the individual inventory items?
- How are you setting the thumbnail images in question? Are you using the "Image..." -> "Use snapshot tool" path, or are you setting them some other way, such as selecting a texture that you already have in inventory?
- What's your full environment information? Could you please post the 'About Firestorm' info text if you're on a Firestorm version? This issue could be a viewer bug.
- It seems possible that the image upload for the thumbnail is failing, but that your viewer keeps the image in its local cache until the cache is purged. If you set a fresh thumbnail image on an inventory item, exit the viewer, delete the cache, then login again, does the new viewer session still show the thumbnail?
I can't immediately reproduce this issue with some outfits when I use Second Life Release 7.2.1.17108480561 (64bit) or Firestorm 7.1.13 (78266) Jun 14 2025 21:15:38 (64bit / AVX2) (Firestorm-Releasex64), including when clearing cache. I'm making a note if which thumbnails I added, so I can check back on them in a few days.
AAngel Braveheart
Maestro Linden Yes, about the "Inventory item preview" feature which allows one to set a thumbnail image on an inventory item or inventory folder, correct?
I use a right click, then ‘Image” on an outfit folder and or in appearances.
(#2 OPTION, never #3 as mentioned above at $10 each)
I have not cleared any cache and worried I might loose hundreds of outfit images if I try that. Why on earth would that be a feature?
Just found outfits made three years ago still with thumbnail images functioning and the ones I made 2 weeks ago have vanished.
I will add my system details later, it is a high powered gaming machine, this is an ipad with the awful mobile app.
AAngel Braveheart
Maestro Linden Firestorm 7.1.13 (78266) Jun 14 2025 21:43:13 (64bit / AVX2) (Firestorm-Releasex64) with Havok support
Release Notes
CPU: Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz (3600 MHz)
Memory: 65479 MB (Used: 552 MB)
Concurrency: 8
OS Version: Microsoft Windows 11 64-bit (Build 26100.6725)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2
Graphics Card Memory: 8017 MB
Graphics Card Memory (Detected): 8017 MB
Graphics Card Memory (Budget): Unlimited
Windows Graphics Driver Version: 32.0.15.8129
OpenGL Version: 4.6.0 NVIDIA 581.29
RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.1.1w zlib/1.3.1.zlib-ng nghttp2/1.62.1
J2C Decoder Version: KDU v8.5
Audio Driver Version: FMOD Studio 2.03.07
Dullahan: 1.14.0.202408091639
CEF: 118.4.1+g3dd6078+chromium-118.0.5993.54
Chromium: 118.0.5993.54
LibVLC Version: 3.0.21
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1009 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0.2 pt
UI Scaling: 1
Draw distance: 96 m
Bandwidth: 1400 kbit/s
LOD factor: 4
Render quality: High-Ultra (6/7)
Disk cache: Max size 2048.0 MB (79.5% used)
Built with MSVC version 1943
October 14 2025 11:26:44 SLT
Maestro Linden
AAngel Braveheart: Thanks for the viewer info. That matches the Firestorm build that I'm testing with (but haven't reproduced the bug on yet).
Regarding 'clear cache', the cache in the SL viewer contains a copy of the recently-fetched texture, mesh, and object assets on your hard drive. As new assets are fetched to the cache, older assets are routinely deleted from it so that the total size remains under the "cache size" limit in the viewer settings. The 'clear cache' operation deletes the local copy of the cache from your hard disk, but does not affect the source copies of the data on the asset server. Clearing cache can be helpful if your local copy of the cache is corrupted somehow.
To investigate this issue further, I'd like to look at some folders in your inventory that you have recently added preview images to (with the images still present). I'm hoping to (1) see if the folders' images are set properly on the inventory database and (2) have some sort of reference if these folders lose their images unexpectedly. Could you please give me some example folder names with that set? Any folder should work, as long as you're not planning to intentionally remove its preview image.