Offlines not appearing on log in until relogging
needs info
Sasy Scarborough
Logging in knowing that offlines have happened (seeing them via email) to find nothing on log in. Relogging and all offlines appear, notices, drop downs, and IMs. Has been happening for at least a week now.
Log In
Maestro Linden
needs info
Both the viewer and simulator are involved in the fetching of offline IMs. After login, the viewer polls for offline IMs by POSTing to the simulator's ReadOfflineMsgs capability. When it makes this request, it prints the following:
2025-05-13T17:48:54Z INFO #Messaging# newview/llimprocessing.cpp(1578) requestOfflineMessagesCoro : Processing offline messages.
The ReadOfflineMsgs response from the simulator includes the offline messages. When this delivery occurs, the stored offline messages are deleted.
Given that you're able to fetch the offline IMs in a 2nd attempt, I suspect that your viewer is not making the ReadOfflineMsgs capability request to fetch messages in the session that failed to fetch any messages. Otherwise, the messages would have been deleted after the 1st attempt and you would have never seen them.
I tried and failed to reproduce offline IM fetching failures when using either Second Life Release 7.1.13.14343205944 viewer or Firestorm 7.1.11 (76496) (which is the current release), after several attempts on both versions. I sent my alt an offline message, then had them login to a Second Life Server 2025-04-24.14648572313 region (which is deployed grid-wide at the moment) a few minutes later and confirm if the message was fetched properly. On each occasion, the alt received the offline message on the first attempt.
I suspect there's a regression in the Firestorm build you're running. Are you able to reproduce this bug with the Second Life Release 7.1.13.14343205944 viewer? You can get that viewer from https://get.secondlife.com
If the issue does reproduce for you with the Second Life Release 7.1.13.14343205944 viewer, we need your viewer's SecondLife logs in order to investigate further. Please reproduce the issue, log out, and then zip up your viewer logs folder. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
Next, log into https://support.secondlife.com/ and click the "Submit a Support Case" in the right column, then choose Issue Type: “…” and type “logs for canny issue” and add the link to this canny issue. Click the “Attach a file” link at the bottom and attach the zip file.
Leave a comment on this canny issue once that's done so we can take a look at the logs.
Tantrica Banana
yes. and if you log in and randomly block someone from your friendslist and then unblock them again, all messages appear
meaning....
if i log in, block and unblock someone, they all pop-up