Replies to offline IM emails don't trigger new offline IM emails
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Sammy Blep
When someone is offline and receives an IM, they get it by email (if enabled in account). If they then reply by responding to that email and I am offline when they do so, their reply doesn't trigger a new offline IM email notification for me. Instead, I only see it when I log in. So if I don’t log in, I’d never know they responded.
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Maestro Linden
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Maestro Linden
Hi Sammy, thanks for the report. I can confirm that offline message passing via email is working properly when one of the agents is online and the other is offline, but is failing to be delivered to email when both are offline.