Web RTC disconnects
needs info
Bry Bikcin
Problems getting and dropping connections. When I reported this when Vivox was active I was told to report when WebRTC was deployed.
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Maestro Linden
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needs info
Hi Bry Bikcin, the Firestorm 7.2.3 (80036) viewer has a number of known bugs around webRTC voice chat.
Are you able to reproduce voice disconnects when idling in a sim with either of these viewers?:
- Firestorm's latest Preview build: 7.2.4 (80712). Can be found here: https://www.firestormviewer.org/early-access-beta-downloads/
- The Second Life 26.2 release viewer, which can be found here: https://releasenotes.secondlife.com/viewer/26.2.0.25386466510.html
If so, please reproduce the issue on one of those viewers and send us some logs.
To send viewer logs,
- Log out
- Zip up your viewer logs folder. This page tells you where to find the logs folder for the Second Life viewer. For Firestorm, the instructions are similar but the directory and log file following a 'Firestorm' naming pattern instead of 'SecondLife': https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/
- Email the zip file to bug-attachments@lindenlab.com and reference the issue name in the email subject line.
- Leave a comment on this canny issue (along with details about which viewer you were using) once that's done so we can take a look at the logs.