Allow users to leave a star rating without writing a text review
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chew Resident
Leaving Marketplace reviews is a chore if we have to write something about every last item. For potential buyers, the boilerplate feedback can also drown out useful feedback. Let us click a number of stars, and make the text review optional.
If you prefer to keep viewers visible to combat review stuffing, you could still show who left star-only reviews. Sort the blank reviews to the end, or present them in a concise list format.
It is also worth noting that other major marketplaces like Amazon and the iPhone app store allow star-only ratings.
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Cynite00 Resident
5-star ratings are outdated. Ratings without reviews for context would be pointless.
Premise: 5 stars have become the new defacto standard, with less stars just measuring more and more displeasure with the product.
Read related: https://peakperformancedigital.com/5-stars-or-bust-why-the-star-rating-system-for-reviews-is-broken/
Look at the top creator in 'environmental props' especially with new PBR water and look how people rate it, and their associated comments.
"Needs more stars! Wow!"
"Needs to be higher stars!"
"Amazing!"
Most creators get no ratings, nor reviews.
Most less than 5-star ratings are usually errant, dumb or hostile reviews
Popular creators get most of the ratings, and they're usually 5 stars across the board.
No reviews would just add to the pointlessness, as there is no context between a 5 star, 3 star or 1 star review. As with anything we can come up with, some dude is going to 'game the system' and delightfully 1-star and not have to rationalize their rating.
Robotshaz Resident
I feel like the whole star system needs abolishing to be honest. I've seen too many 1 star reviews that are just not fair on some creators. I also think that if someone really can't be bothered to write a decent review then perhaps they should just not bother. I say that because leaving a 1 star review but then not really saying why the product is bad or if it needs fixing it just doesn't help the creator improve. That being said if a product is bad for whatever reason it is always best to try and contact seller first if possible so that things can then get fixed or improved.
Sntax
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Issue tracked. We have no estimate when it may be implemented. Please see future updates here.
Cuddles Supply
I am a proponent of stars and reviews but stars without a review are useless. There is no comment to understand the star rating so who cares?
If you have the time to go back to MP, to find a purchase to leave stars, you have a few moments to write a sentence or two why. Doesn't need to be a novel. Just a Tl:Dr will do it. "I love it because..." "I hate it because..." "It's meh because..." Not hard.
Write more if you like.
Elike Resident
Since so many negative reviews are cast in error or misunderstanding on the customer side, creators have the opportunity to turn them into positive ones by reaching out and explaining or providing additional customer support based on the added context of the feedback. This would totally make that impossible for negative reviews with no comment. Reviews with added context make for better creators.
As a customer, I also prefer to make informed decisions about my purchase and absolutely hate (on any shopping site) when I don't have real peoples feedback to do such. I think if you're inspired enough to review an item, its not that much work to type out some additional context. It only stands to help both creators and consumers stay informed on the MP.
Spooky Pumpkins
Elike Resident maybe if they leave 3 stars or less they have to explain why? But the 4 and 5 stars can be no text.
Also a lot of my negative reviews do not respond to my attempts to fix what they are posting about. So i don't really see the whole opportunity to improve the rating as I've never had it work out that way. But most of my negative reviews are not really anything to do with the product being reviewed either
Elike Resident
Spooky Pumpkins Maybe! That doesn't sound like whats being proposed originally here so still not a great well rounded idea to me without more work shopping.
I'm sorry your personal experience with written reviews has been mostly negative :C. Can't really affirm and say the same though!
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Cynite00 Resident
Elike Resident One doesn't need MANY negative reviews to start having issues. One can enjoy having many positive reviews, but some negative reviews, mostly unfair, errant, didn't read, or just an enemy/stalker doing it can wreak havoc on a product's sales.
If no review to rationalize that low rating, so that it can either be considered, ignored, or even reported, there's no context to rating at all.
All one needs is to have a few good products low rated, which are destroyed since you can't 'relist' according to TOS, that a rating system if used needs to be heavily moderated to be fair.
Also, much like on social media, people will UPVOTE products and people that may have nothing to do with the product, picture or posting at all, but are just supporting the poster themselves.
So a likable person may get more ratings than average, whether their work is good or not, while less desirables do not.
A friend will like you up, regardless of the quality, as will your enemy.
At least a written review requires some energy expended to validate the rating.
Elike Resident
Cynite00 Resident Theres also something to be said in regard to "community" and about how the original suggestion of no review ratings feels very cynical and born out of a desire to be an even lazier consumer.
I would agree that plenty of negative reviews are simply born out of some level of misunderstanding or misinterpretations of a product brought about by the customer not paying attention to listing details or not reading provided instructions which is often no fault of the creators. It helps both consumers and creators a great deal when these people are forced to tell on themselves that their reading comprehension isn't very refined. This idea would make it difficult to separate genuine negative reviews from BS ones for sure.
But even all that aside coming back to my first point. Why are creators expected to jump through so many hoops to satisfy the SL MP consumer base and even just giving a simple review in return sounds too tedious? Like genuinely whats the point? Just don't bother then. Nobody is holding you hostage to write reviews.
Maybe lets not have the SL MP adopt some of social media/internet shopping's worst minimum effort engagement practices that yes someone WILL figure out how to unfairly rig in their favor like they do every thing else. "We should be more like Amazon/Apple stores" yes our MUCH smaller more niche marketplace should behave like global giant ones that regularly choke and crush small business competition even on their own platforms. No downsides to that!