Email to reviewer when merchant responds
tracked
Reid Parkin
When the merchant responds to a review an email should be sent to the buyer who left the review. This is less personal and confronting than to contact the buyer inworld. Sometimes its just to say thank you, or perhaps to let them know an issue has been addressed and an update is now available etc. The buyer can opt out by unticking the email options box.
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ZortyTheExplorer Resident
Instead it sends another email to you saying "Someone responded to your review" and it was YOU. :-/
Shrike Linden
tracked
Thank you for the suggestion! We're tracking this issue, no estimate on when it'll be worked on.
Soxy Whisper
I like this idea for no other reason than unless I go back to see a review I don't know if the seller has responded.
It would be particularly useful if the review is a complaint or contains a complaint and the seller has addressed it in some fashion. It would also make it easier for sellers to help customers if an issue has been resolved.