Region Fees no longer auto debiting
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Charlotte Bartlett
- New “Tilia” wallet has caused unintended behaviour of region fees not being debited from available USD balance or payment method on file (if USD is not available.
- No communication via email to users of this issue which can cause the account to become “delinquent” if they are not manually logging in on due dates.
- No generic communication to uses have occurred to warn them of the changed behavior on region fees.
- Becoming delinquent can impact a users ability to cash out so this is a significant risk issue.
Please revert to auto payment per the previous policy and capability.
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Lettie Linden
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Lettie Linden
There is indeed a time aspect to the automatic charges. This has always been the case, but with the change to Tilia wallets, this is more visible to you.
Our system goes though and creates the charges for all the customers whose payments are due, and then goes back to the top of the list and takes the payments. There can be up to 12 hours between the events, but 4-6 hours is more common.
We are working on changing the messaging that you see regarding these charges in between the charge being created and the payment being taken to make it less confusing.
Charlotte Bartlett
Lettie Linden thank you so much and for confirming this. I am seeing all auto settling the following day without issue (so just that timing aspect). Appreciate the update so thank you!
Charlotte Bartlett
Adding more information.
Automatic payment is occurring at least in some cases. A user on pacific time had automatic processing same day. A user on eastern time it “caught” up the following day and auto processed.
Is there potentially a time aspect involved where Tilia fires the auto debit. In the interim period the SL account shows outstanding as it is no longer “real-time”.
Kristaki Hudson
Hello Charlotte i sent this one myself for sims listings which also is messed up
Charlotte Bartlett
Kristaki Hudson thank you - ha twins! Thanks for linking as they likely will close one / link it (I can't see to do myself sorry).