Browser-based Viewer

Over the past years my SL experience has been so poor I rarely bother logging in. Even on my gaming pc SL doesn't run smoothly anymore. I used to run Second Life on laptop with ok quality and no issues really, but after PBR and what not there are too many issues. Slow viewer, nothing rezzes, grey textures, can't move around, delayed commands, laggy camera etc. My connection is more than good enough. With the browser viewer my Second Life has become fun again. Please keep it around. I'll pay to use it!

Hello, I am experiencing several issues and I need assistance. I'm sending this text here following the guidance I received from the ticket support. I'd like to emphasize that these problems occur even after I try to login without wearing any clothes, just using the system avatar. Since the launch of the Project Zero web viewer, I have been using it almost every day. However, over the past two months, I have been encountering a number of problems that seem to be specific to my main account, as none of my alternate accounts experience anything similar. The first issue I noticed is that my alternate accounts always log in at the last location I visited. My main account, however, is always sent to the location set as my “home”. Because the web viewer, unlike the downloadable viewer, does not offer the option to choose a login location before entering the world, this becomes a problem for me. I searched extensively through the settings for a way to change this behavior but did not find anything. I strongly prefer starting at the last location where I logged out. Another major issue is that most of my settings do not persist between sessions. This includes graphical settings, general preference settings, advanced options (such as “disable camera constraints”), buttons I add to the interface, window arrangement, and even custom camera angles. Changes to names of folders, objects, or landmarks often fail to persist as well. I have also been experiencing frequent crashes in many different ways. Sometimes the viewer simply closes and returns to the login screen. Other times, everything around me continues to move normally (water, animated objects, other residents) but I cannot click anything, walk, or fly, I am completely frozen. This only resolves when I log out and back in, waiting does not help. Occasionally, the screen turns completely black or shows the login background image without any buttons. Another recurring issue is that my histories are not being saved between logins. The location history does not record the places I visited, even if I teleport to many destinations before logging out. My chat history also does not persist across sessions. These are the issues I can remember at the moment, but many things have been happening at once, making the experience quite chaotic. I understand that Project Zero is still not fully complete and that bugs are expected, but since I tested with my other accounts and no one I asked seems to be experiencing the same problems, I believe this might be an account-specific issue. That is why I decided to submit this ticket. I would also like to take this opportunity to thank everyone involved in Project Zero. My laptop is very weak, and with the arrival of PBR, using a traditional updated viewer has become almost impossible for me. The web viewer has completely changed my experience, and I am extremely grateful to still be able to enjoy Second Life because of it. Thank you very much! Thank you for your attention, 03h00 Resident

I'm having trouble getting past the login screen. It always stays on the loading screen and I can't access the login option that doesn't load. I checked my network connection and it's normal, so much so that I was able to open the viewer on the computer normally. I tried on two machines, and neither of them opened. On the computer I'm using now, it's much weaker and doesn't have a powerful video card, just a graphics card. However, the viewer opens normally. The graphics aren't that good, but I can do some things like go to events, go shopping, and change clothes. As for photos and videos, I use a more robust laptop that's 8 years old, which is where I record videos and take photos. I also couldn't get past the login screen. I tried for 24 hours straight, but I couldn't.

Ever since it was launched, Project Zero has been a great thing for me, since I have a low-end laptop. It used to be a bit hard to get in, but after a few minutes I could manage. Now, though, it's almost impossible. I spend hours trying to log in and get the message "There was a problem. Oh no, too many people are trying Second Life. Please try again later." hundreds of times. Please increase the number of simultaneous users, I’m sure this would make a big difference for many people.

I no longer have a premium membership as my iMac died and I cannot get onto SL, until the launch of project Zero. Now I can access SL again on my iPad via the browser which is awesome. However, actually getting in is hit-and-miss. I have to keep retrying and hope that it lets me in, and then it kicks me off again after a while. I’d be willing to upgrade to premium again if you can make unlimited access to zero.secondlife.com available as a premium perk—no waiting, no time limit. I know that time can already be purchased for Firestorm zero but I dislike using Firestorm. Please include the default viewer in the browser as a perk for premium membership. Also see my other feedback post regarding file uploads and saving snapshots from the browser viewer. This would be so awesome!

It gives an error when logging in.

Trouble setting up my business in search. Does not show correctly.

This may be difficult to achieve in a shared streaming environment but there must be a way to retain viewer preferences between sessions. I like using the Browser-based viewer on my iPad Pro (connected to external display and using bluetooth magic keyboard and magic mouse) as the Mobile viewer for iPadOS is just too limited. When using the Browser-based Viewer, I have a preferred arrangement of toolbar buttons and graphic settings. I find myself having to re-customize these in every session as they aren’t stored between sessions like on the Desktop Viewer. It would be great if you could find a way to make Viewer preferences, toolbar button arrangements, window locations, etc, persist between zero.secondlife.com sessions!

Please find a way to make the browser based viewer more on-par with the desktop viewer by allowing file uploads and saving or downloading chat logs and snapshots to a local folder.

Phillip asked the question in the Content Creators Meeting today but I missed it so I thought I'd post my idea here. Basically the question was how can you go about giving everyone fair access to the browsers daily resources without people abusing said resources by spinning up multiple accounts. My suggestion is to create a mobile authentication app like Steam or Blizzard. Each day the app produces a new unique key tied to that device and SL account or accounts. Once you have the key you can log in, if that key has burned it's daily allotment than you can't login and you have to wait for a fresh key. Perhaps a user could also be incentivized in some fashion to link multiple accounts together. Perhaps a one time stipend payment per account. OR by some other means to link more of their accounts to that app. Tying them permanently together meaning they'd all share the same daily key. I'm uncertain what sort of carrot would incentivize a person to do this but that's something that could be researched. This solution avoids SMS which is famously not secure. And an app could be installed on devices that don't have a sim card. I could see someone potentially buying a bunch of devices to run a bunch of apps so they could run multiple accounts. I'm not sure if enough people would go that far just to scam this system but I leave that for you all to decide. Another possible solution is instead of using time as the only measure for logging in, use how much of the servers resources the user is making use of a part of the equation. Kind of like in Pantheon when the UI's run hot they burn out faster. So if a user is teleporting to a new location every ten seconds to scan a region for users and than pop off to the next one. Than maybe they burn their daily rations much faster. It doesn't solve the multiple account issue but you could pair it with the authentication app, IP/Mac or SMS. Also a AFK timeout or AFK check would probably be useful as well. If someones not interacting with the service for ten minutes or so they get automatically disconnected. Automatically flagging accounts that exhibit odd behavior is another possible vector to use. Flagged accounts can go to human review and their activity can be scrutinized for details that could track abuse of the system. Those are just some of the ideas I had.