Web/Marketplace Bugs

Marketplace and SL websites
  • Search existing bugs before submitting
  • Use support.secondlife.com for customer support issues
  • Keep posts on-topic
Major outages and failures to Process Credits (Multiple Banks/Customers)
Outage issue: Effective early October 2025, there have been consistent and constant failures to uphold process credit cash outs to customers across multiple banks (inclusive of the US). Customers are using the Next Day Bank Deposit option. Paying the fee for said service. No payment is then made to the customer. Where a payment is made, it is late and does not adhere to the Next Day Bank Deposit statement and fee paid. Eventually the USD is silently, without notification to the customer, returned to their USD Balance after being missing in action for days. This is a risk and inappropriate management of fiat currency under customer accounts. Furthermore, the transaction is then "wiped" from the process credit history under the pending queue. Removing access to customers of a full and proper audit trail of their USD funds during those periods. This effectively obscures the issue "as if it never happened". Support: (a) Tickets remain unanswered. (b) Customers remain with out the ability to tag tickets into prioritized RL financial or tax queues (despite requests at meetings with LL on this exact topic). (c) Live Chat is barely contactable. Corporate Governance: This is an extraordinary lack of governance with inappropriate communication and compliance risk to customers. There are also regulatory components to consider within this. USD funds held on the platform do not receive FDIC insurance. Scope of Impact: (a) These are not first time payments, they are payments where the bank accounts have been previously successfully cashed out to. (b) This is not one customer, folk are sharing their experiences and it indicates a systemic failure impacting multiple elements. This does not appear to be Plaid (contacted their compliance team and they have confirmed not their issue), ACH (no outages during this time has also been confirmed). Customers: (a) These are customers who have completed all AML-KYC paperwork and tax forms. (b) These are customers in the US and International so not restricted to one area. (c) These are customers who have used the platform for years and who have a history of cashing out so are a known entity. Remediation sought: (a) A formal communication and plan should be shared with customers to resolve, including the measures to resolve delayed payments and failure to pay the USD owed to customers. (b) Go-forward timely communication to customers (email) to be implemented where, and if you, fail to make a payment of USD. (c) Heightened monitoring of payment risks and your integration with Tilia to ensure payments in USD are made on time going forward to ensure payment obligations are met appropriately. Where a payment is not made on time, a consideration of reduction of the fee charged for said service. (d) Ensure a clear understanding of regulatory and payment requirements are utilized to ensure compliant under current US regulation and law go-forward.
5
·
tracked
SL Wiki: Please fix SVG support (old issue reported on Jira)
Hi there! SVG uploads have been broken on the SL Wiki since September 2022 . This was reported on the Jira [the link is to the archived Jira]. To reproduce, all that is needed is to search for SVGs on the file library. Almost all (and all from September 2022 onwards) will appear to be broken. Here is a (slightly more recent) test from October 2023: https://wiki.secondlife.com/wiki/File:Second_Life_Logo.svg And the error given is: Error creating thumbnail: convert-im6.q16: delegate failed `'rsvg-convert' -o '%o' '%i'' @ error/delegate.c/InvokeDelegate/1928. convert-im6.q16: unable to open file `/tmp/magick-4352gcUpm5k4VXzw': No such file or directory @ error/constitute.c/ReadImage/600. convert-im6.q16: no images defined `PNG:/tmp/transform_553c1ae0c6da.png' @ error/convert.c/ConvertImageCommand/3258. This is an error message from ImageMagick 6, used to resize thumbnails, and a prerequisite for uploading images. With all other (supported) image types (including WebP!) everything works without errors, because all of those are natively supported by ImageMagick (i.e., they're built-in modules). Several other graphic file formats — the most obvious and pertinent of those being SVG, but others, such as PDF, might have similar issues — aren't natively handled by ImageMagick; rather, depending on the underlying operating system, they are handled by what ImageMagick calls delegates . A delegate is simply an external tool which converts first the 'foreign' file to a format that ImageMagick can handle natively; this will then be further processed by ImageMagick (and all its, well, magic , applied as normal). In other words: for SVGs, the first step in the complex ImageMagick pipeline is to convert the file to something ImageMagick can process. Usually, that means rasterising the vector file to an adequate size. On macOS, for instance, for some reason, my MacBook Pro uses Inkscape ; on Ubuntu and Debian Linux, rsvg-convert is more common. The full delegate lis can be retrieved from a file called delegates.xml which, under Debian and Ubuntu, is found under /etc/ImageMagick-X/ (where X is the ImageMagick version — 6 in the case of the SL Wiki). This should also list the kind of command arguments passed to rsvg-convert . What seems to be happening is that rsvg-convert is being correctly called, but it's unable to write a temporary file (the intermediary conversion file to a raster format) on /tmp — possibly because the process running the MediaWiki PHP does not have read/write access to /tmp — and therefore is unable to pass the results back to ImageMagick. Please note that the MediaWiki installation may be using the ImageMagick module for PHP, as opposed to launching an external process; this means that common file formats are handled directly inside PHP itself. External delegates, however, need to be spawned; and it's very likely that the PHP support on that server does not have direct access to /tmp , and, therefore, anything spawned by it will inherit its permissions (or lack thereof). Also note that the upload itself didn't fail: the SVG has been correctly stored — the link is obtained by clicking on the Time/Date column of the File: Second_Life_Logo.svg page. It's only the thumbnail that is broken; but without a valid thumbnail, nothing works on the SL Wiki. This should be a very easy fix! After all, before September 2022, there was no problem in uploading SVGs. But now all are broken .
6
·
tracked
Load More