🪰 Viewer Bug Reports

• Use concise, precise descriptions• Do not include sensitive information. • Create a support ticket at https://support.secondlife.com for individual account issues or sensitive information.
Unable to see all group members in a group I created and own
This is more a description of my troubleshooting efforts. IM logs between Magnus (Lodin333 Resident) attached with his permission. Note that I have also filed a trouble ticket (#2284832), and will update it with this JIRA reference. Magnus IMd me this morning to request a new group role. The group is "Horsegirls of Second Life" (group UUID 2e54b0bf-6ae3-b6fb-c6c8-c4d369cf26fd). I created this group and am the only person with the owner role in the group. At present the group is set to allow membership to be visible to all, including non-group members. I was logged in using the Firestorm 7.1.11.76946 viewer at the time. I pulled up the membership list on the General tab and did not see him in it. I then went to the Members & Roles tab, clicked on the "Members" sub-tab, and typed his name into the search bar, and got "No match." I asked him to take a screenshot of the group profile with his membership role, etc. and send it to me, but he didn't know how to take a screenshot, so I sent a group notice and asked him if he received it. He confirmed he received it by cut-n-pasting the text of the notice back to me in IM. My Firestorm viewer settings are to echo notices to the group chat, which I had open, and I confirmed that way that the notice had indeed gone out to the group. For reference, the notice was sent at 09:51:56 SLT, the title was ""Test notice", text was "This is a test notice for Magnus (Lodin333 Resident) to see if his group membership is working properly." At this point I wanted to see if it could possibly be viewer-related, so I logged off, went to the SecondLife website and downloaded the most current version of the official viewer (SecondLife Viewer 7.1.10.10800445603 - DeltaFPS), installed it, and logged in to resume communication with Magnus. Again, I opened the group profile and looked through the members listed on the General tab; I did not see his name. I went to the "Roles & Members" tab, opened the Members sub-tab, and entered his display name, then his account name in the search bar, and got "No match" as a result each time. I then repeated the notices technique; he received the second notice and echoed the text back to me. For reference, the second notice was sent at 10:06 SLT; the title was "Test notice #2", text was "This is for Magnus again and this is test notice #2." Both notices are available in the group notice history To close, I have noted similar behaviour in other groups of which I'm a member, including 4 in which I am an officer, with most of the group powers assigned. However I don't know for certain what some of those groups' settings might be as I am not the owner nor did I create them. Since I am also experiencing this problem in a group I created and own, I felt this was the best one to use for a JIRA bug report.
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WebRTC Voice connection problems
I see my dot - so I am connecting  too the server or it's a false connection ? I see no sound waves for myself - other avatars are in the RED; they can not hear me and I can't hear them. Was told to wait for a region restart-  I did nothing changed. Was sent the Wiki on sl voice trouble shooting - even though it did not apply too me, its trouble shoots the Vivox  system .     BUT humor them anyway and went through each step 1. by 1. too no avail Things I have tried on my own and with help from Tech friends Both Firestorm Viewer , current and Beta  The Current SLV viewer  tried them all . White listed the recommend files  in Windows Defender installed a different Anti virus , no change  ( Avast - and the firestorm is white listed in there) reinstalled all viewers-  from scratch , deleted everything off my pc! ( a long shot)  did not work !  i didn't think it would :) Tried other accounts on my PC  same as my main . Tried 2 other pc's in the house and worked fine.  so its not blocked in my router/firewall was told it used Port 443? then is open , if that is the port its using and was blocked why would it work on other pcs? I restarted the router and unplugged it and restarted pc ... I have been to the testing regions but it doesn't work.   the old voice system does work just fine its just the WebRTC that is the problem I was thinking it was My Pc where the problem is - but having talked to support again this am.  seems too think it may not be? I  have sent my logs to support . Which is where I am at now. submitting this to form as requested by support
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